TERMS AND CONDITIONS
Confidentiality and Privacy
Simplify and Style offers complete confidentiality and discretion, and we will never divulge information to any third parties without your consent. The handling of your personal information is governed by our PRIVACY POLICY.
By entering into a contract with Simplify and Style, you agree that your personal details will be held securely and used solely in connection with the services provided by Simplify and Style.
Cancellation Policy
At Simplify and Style, we understand that you may need to reschedule your session. If you reschedule your appointment within two months of the original booking date, there will be no charge.
For cancellations made more than 48 hours before the scheduled session, no fees will apply. However, if you cancel within 48 hours of your appointment and do not wish to reschedule, you will be charged 50% of the session cost. This amount is payable within 3 days of the original appointment date.
We appreciate your understanding and cooperation in adhering to these policies, allowing us to provide the best service for all our clients.
Working Hours
Simplify and Styles working hours are Monday to Friday, usually within the hours of 9.30- 4.30, though longer sessions are available on request.
Whilst decluttering with you, Simplify and Style will work at a pace that suits you. You are welcome to take as many breaks as needed, it can be physically and emotionally tiring. We will continue to work through whilst you take any breaks needed. Any session over 4 hours, that may go over lunch or dinner time, a short break from the organiser will be needed to eat, this will just be 10 minutes and will not affect the hourly rate for the session.
Best Advice
At Simplify and Style, our decluttering process is focused on helping you decide which possessions you wish to keep in your home. While we provide guidance to support your decisions, the choice to keep or part with any item is entirely yours. All advice is offered in good faith, but it is ultimately up to you to decide what feels essential or nonessential. Therefore, Simplify and Style cannot accept responsibility for any outcomes resulting from these decisions or for any items you choose to discard
Removal of Items
We prioritize sustainability and encourage you to recycle and donate items you no longer need whenever possible. While donations to registered charities are your responsibility, we offer a service (for a fee) to transport one car boot’s worth of items to a local charity shop on your behalf.
For items requiring disposal—whether through regular waste, skips, or recycling centres—responsibility rests with you. Simplify and Style can recommend a local, Brighton-based 'man with a van' service to assist with disposal needs, but any arrangement with them is independent of Simplify and Style.
The client retains full responsibility for all items disposed of during the decluttering process.
Recommendations
Upon request, Simplify and Style may recommend products or services from third parties. While we strive to recommend only high-quality options, we cannot accept responsibility or liability for any direct or consequential loss or damage that may arise from their use. Any organisational products ordered by Simplify and Style that do not meet your standards, may be returned un-used by us. Any items ordered yourself, through links sent by Simplify and Style will need to be returned by you.
Photography
Simplify and Style will always ask for your written permission (via email) to use any before and after photos taken inside of your property. With permission given, these images can be used across Simplify and Styles website, social media platforms and flyers/ adverts for business. No identifying information linking the image to you (such as post with addresses) will be shown.
Travel Costs
All travel costs are included in the fee for appointments within a half-hour drive from Brighton. For locations beyond this distance, travel will be charged at 50 pence per mile. Any additional travel costs will be subject to agreement with Simplify and Style prior to the appointment.
Payment Terms
Payment is expected within three days following your session, unless we’ve discussed alternative arrangements. Simplify and Style accepts payment in cash or through direct bank transfer (BACS) using the account details provided on your invoice.
Please note that late payments may incur interest at 8% above the Bank of England base rate, along with additional debt recovery costs as stipulated by Late Payment legislation.
Simplify and Style reserves the right to revise its rates at any time. Any sessions booked before a rate increase will not be affected by this change
Insurance
Simplify and Style offers an in-home service, and while we will take every precaution with your possessions, accidents may still happen. Therefore, we cannot accept liability for any losses or damages that may occur. It is your responsibility to maintain adequate insurance coverage to protect against any losses or damages that may arise from our services.
Simplify and Style holds Public Liability and Professional Indemnity Insurance by Westminster Insurance.